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I've purchased a couple of items through their website. Once they arrived, an additional 60% was charged from FedEx. I wanted to return the items and receive a refund. However, I NEVER got an amswer from their customer service.
I've done my research and most of these expenses are related to FedEx protocols and documentations. Therefore, if they had used a different courier service, the additional charges won't exist.
The free shipping promotion is a SCAM!
Francisco
Tip for consumers:
Customer service created a CASE79514, but didn't reply my emails.
Products used:
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