I ordered two scents from Scentmatchers: a replica of men's Ginseng, by Jovan, and one of Sandalwood, by Jade East. Scentmatchers came through 100% on the Sandalwood, but came up short on the Ginseng. It smelled more like the women's version. I contacted customer service, and they offered, as one of several solutions, to remake the scent based partly on my description of the cologne. They did exactly that, at no additional cost to me, and I am totally pleased with the result.