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I ordered a pink banner for a pink and silver party I'm working on and I received a lavender and purple banner with hot pink words. When I called I was told to take a picture of the banner to upload to send to Zazzle. I asked if could just return the banner and was told that process takes much longer. This is not cool. Although the price for banners is great at Zazzle I'm not understanding what the 100% satisfaction policy entails. When I asked if I could just order another banner I was told that they need an image of the wrong banner in order to credit my account. I need the banner before the event on May 4th and this is truly a hassel. Production team clearly had to see that the colors were lavender and purple vs pink. Now I am in a situation for my client. Although I would recommend Zazzle and continue to place orders with Zazzle I would recommend improving the return process.
Frances Greenwood
Beyond the De'Kor
Frances G.'s review of Zazzle earned a Very Helpful vote
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Hello Frances,
I am so sorry to hear about the issued that you had with your banner. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin