Francesca F.

After all their confirmations, I arrive 15 minutes early for my 1:30 consultation and waited half an hour. I went back up to the desk to see when I was going to be seen and was advised then that they only had one consultant in today. Why wasn't I advised of that before I arrived, when I arrived or while I was sitting there for half an hour? I asked the woman behind the desk and she had no answer, then I was told I would be seen in just a few minutes, 10 minutes later I was still waiting! I left. Horrible customer service, patients time is just as valuable as the doctors!