I ordered more than 6 weeks ago, and have still not received my hardcopy. I asked one week ago for a full softcopy, to get it printed by myself, but even this is not happening. As i'm going for holiday tonight, i have basically nothing to show and have to get a drivers-licence translation in europe itself and spend money and time again.
I cannot recommend this service, better get it directly in the country you're travelling to, or at least spend in express post service. The free service is a scam...