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Question And Answer

7/10/17

They say an expert will answer in 10 minutes but I didn't get a response for 2 questions in 3 days. I then got a message from an administrator saying they were still looking for a professional to answer my query (on property and planning) so I just said cancel the question and refund my money.

They'll make it look as though you can have a livechat with an expert but this isn't the case - you have to pay for each question you ask so as you can imagine, I was eager to get an answer for the 2 x £26 I'd shelled out.

It didn't work and I'm in the process of asking for money back.

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JustAnswer S. – JustAnswer Rep Over a year old

Hello F. N.

I'm sorry to hear about the experience that you had. It sounds like you may have been using our UK site and we are currently working on building out the service there, the average response time is just a couple of minutes but it sounds like, in this case, that we dropped the ball.

I'll reach out to you privately in order to gather some necessary account information so that I can make sure that your refund is processed.

If you need any further assistance, please reach out to our Customer care department at support@justanswer.com or by phone from the UK at 0808-164-9374, We also have instructions on how to manage your account that are available form the Help page: http://ww2.justanswer.co.uk/en-gb/help

Sincerely,
Adam Roesel - Customer Care Supervisor
support@justanswer.com