Francis F.

DYSON CUSTOMERS BEWARE! I ordered a vacuum for a Christmas present. Dyson's site said it would be shipped in 1-2 days. I waited 9 days and still did not receive my tracking number. I called Dyson and the lady I spoke to said that she could see that the vacuum had not been shipped yet and agreed it wouldn't make it in time for Christmas. So, I canceled the order. The Dyson lady then told me that I would not get my refund until the vacuum arrived back to the factory. I said, you just told me it never left! And she started with I'm sorry sir, that is our policy. I asked to speak with a supervisor and the Dyson rep. Said she was a supervisor. After 15 mins of trying to get my refund, I gave up. It is now going on for 3 weeks and still have not gotten my refund. So, I had to go to my Credit card company and put in a dispute. Dyson customer service was by far the worst I have ever dealt with. CUSTOMERS BEWARE!