Fiona M.

I was supposed to have a trampoline installation from 7-9am no one turned up. I called at 10am and was told they were running behind but would be 30 mins. I phoned at 13.30 and was number 16 in the queue so 30 mins later was told the van was delayed but would still be with me that day. I emailed with my frustrations and was advised the van had broken down and the installation wouldn't happen that day! Then I got another mail saying actually the driver had heat stroke so we needed to rearrange.
There was nothing I was told all day that was accurate and received a number of lies. I took the time off and wasted the day on this. Worst customer experience ever!