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I did not receive my package. I wanted to be nice and allow some time for delivery delays with Coronavirus so I gave it 2 weeks before bringing it to their attention. I was told that they can't do anything because I reported it 7 days too late. And I don't get my money back even if it doesn't show up (which is looking likely).
I paid 60 pounds and didn't receive my item, and cannot get a refund. I'm amazed they have this policy.
I've started a charge back on my card so will get the funds back.
PSA if something like this happened to you with Ebuyer or another shady company: contact your bank or credit card company and you can get the money returned, they usually side with the customer without many questions asked.
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Hi Finnian,
I am very sorry to hear that you had not received your order and that our customer support team were not able to resolve this for you.
I would like to review this to see if there is anything more I can do to resolve this for you, so please can you email your order number to kat@ebuyer.com and I will be in touch to discuss this further.
Kind Regards,
Kat