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From all the online booking agencies I have ever booked with (I always go through Trivago, which makes me end up with many different agents Booking.com, Expedia, Hotels.com, etc.), Amoma is the worst experience time after time First, their online product descriptions are quite treacherous & (therefor) rather questionable just one example: a thing like "flexible cancelation possibility" sounds nice', but doesn't really mean anything and when you proceed, it immediately becomes clear you're stuck with a minimum of 50% (+ constantly increasing) penalty of your booking fee when cancelling. (Oh sure, it's all-in the "small print", somewhere' on their website; but NOT in the offers they present you.) And there's more stuff like that But what really is unacceptable, is their lack of customer service follow-up. Service centres that can NOT be reached? Service centers that DON'T speake English? Formal letters of complaint that are NOT answered? Make no mistake: they're after your Money nóthing more.
* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Filip J.'s review of AMOMA.com earned a Very Helpful vote
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I booked a hotel with amoma 21 days earlier the date of arrival. Some automatic system booked on...
Hi Filip J.,
Please be advised that you can always find the cancellation policy on the payment page before completing your booking as well as in the booking details once you have made your hotel reservation. Please note that cancellation fees are set by the individual properties and we only pass them along accordingly.
If you have any questions about canceling a booking, you can always contact our customer support team beforehand so we can find the best solution for you.
We checked your case and learned that the booking was made under a flexible cancellation policy, however our customer support team has exceptionally offered you a free of charge cancellation for your reservation and has provided the full refund for your reservation and informed you accordingly.
Feel free to contact us at sitejabber@amoma.com if you have any further questions about your refund.
Your Customer Support team