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I have now wrote a review on two their websites to warn people of the scammers these people are. This is such an awful company do not trust them. They lie, lie, lie, lie. They do not respect. So bad. I bought it from here after having many ads come up. I went on the website and it was good and NO SIGN I WOULD HAVE TO PAY IMPORT TAX. I then got an email saying I would have to PAY AN EXTRA £60. Ummm what. We then contacted customer service saying we wanted a refund. I then had to wait 3 DAYS for a reply. When they just directed us to web links which did not do anything. We then asked if we could have a refund then do not respond for a week when they said that it has been shipped, so WE HAVE TO PAY. Even though we had already asked to cancel within 14 days. So overall do not shop from here bad customer service. Unaware of import tax. DO NOT SHOP FROM ZAFUL.
Tip for consumers:
DO NOT USE
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None because nothing arrived.
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I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items...
Dear Fenella,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
Due to the current global situation, we're experiencing an extraordinary increase in the amount of support tickets.
We are working around the clock and putting all our efforts and resources into providing a prompt response to all our customers.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service