Tried ordering chewing tobacco some time in 2013/14 to germany. Payed the bill, nothing ever arrived. Customer support claimed it was a customs issue. I contacted my local customs. They didn't have anything (and if they did, they'd have to contact you).
When i confronted customer support about this, they simply broke off contact.
2016 after hearing that some "issues" were worked out at the company i gave it another try and ordered a medium amount of american chewing tobacco. However, again, i payed my bill and nothing arrived. And again northener claimed it was probably a customs issue. I checked with customs who, again, knew of nothing.
Summing up: 0 out of 3 orders arrived and i payed 80 euros in total. So i concluded that this company is obviously fraudulent.
Dear Felix, thank you for contacting our customer service. This matter has been taken care of. Best regards, Northerner