Felicia P.

I have attempted to use Instacart twice because I feel like you should always give people and places a second chance. Both times my order was messed up. When I called customer service to try to fix the problem there was nothing they could do. The shoppers usually don't speak English (nor does the personal in customer service), they are inconsiderate when just choosing replacement items, and they clearly don't understand the reason why people use Instacart. I use grocery delivery services because I have three children ages 2,3 and 8. So going to the grocery store with all 3 of them is very hard. It's worth paying the extra money not to have to take them to the store with me. When my shopper forgets items they don't understand the inconvenience it is to now load up all the children and go to the store to grab the forgotten items. I will not be using this service anymore. I will go back to using Shipt which is much better!