Felicia M.

STAY AWAY FROM RYAN K! THE WORST SALES PERSON EVER! ONE STAR IS WAY TO GENEROUS. On August 10,2018, I made the unfortunate mistake of stopping into the At&t store located at ******* Hall Rd Macomb, MI *******. There I met a salesman by the name of Ryan K. I simply stopped in to get a new cable for my iPhone charger. I bought the charger and Ryan engaged me in conversation, asking me about my current wireless and cable provider. I was with Sprint for wireless services and Direct tv for cable. I told Ryan my bill was about $400 a month. He replied "we can do better then that". He told me about a promotion that allowed me to get one cell phone line free. He said he could combine cell services, internet, cable, and a landline for $317 per month plus taxes. I was also told that our devices would be insured. I was told that even though my husband was at the time paying the Direct tv bill and that bill was in his name, everything could be under one bill due to us having the same address. I of course accepted the offer and have been disappointed ever since. I was told it would take a few billing cycles before the bill would be "auto corrected". In September 2018 the bill came and it was incorrect but we knew this would happen. What I didn't know was the quote would go up to $327 monthly plus tax because of an iPhone X on the account. Now I have a new quote from Ryan for $337 monthly plus tax that was sent via my email after I had asked him for a written breakdown of my services. However, I have a recording of Ryan saying the bill is supposed to be $327 monthly plus tax and because I have this evidence I am considering legal counsel. Also none of our devices are insured anymore and this was not authorized by me. I believe we are the victims of a bait and switch. I think this guy was a used car salesmen in his past life as these are the tactics he uses to get you to sign by the dotted line. Pulling numbers out of his rear end but no clout to make them stick. He would have us pay our bills late every month so he could go in and "fix the bill". He was putting in credits for "customer dissatisfaction". Instead of him truly "fixing the bill", he was essentially blaming me and putting a bandaid on the problem every month. I have to believe this is happening more then reported. Maybe everyone who has had to deal with this foolishness should connect and get this guy the job he really deserves... making license plates.