I placed an order on September 11 and was given a target ship date of September 21. As of October 2, I have received no update from any representative, despite having called multiple times and submitting an email inquiry that's been ignored. No representative pick up when I select existing order inquiry, but if you select "place a new order" someone picks up right away. Very disappointing, when the product purchased is necessary to care for my sick father and there is no urgency to provide any customer support!