I will never purchase anything from this company ever again. I order something for my turtle and the item was late and broken when I received it. Walmart website was not allowing me to put in a request to return. I called multiple time and Joy Buy finally emailed me. They stated that it was over the time frame and can only give me a 30% refund for a item I no longer need because I purchased another due to the item being late and I received it broken. The item was only 11.00 and I received 3.00 and some change back. Awful.