Absolutely horrific company. Over 4 months without broadband not bothered to fix it. Non existing customer service if u lucky speak to somebody after hours on wait then he wouldn't help you at all l. Charging random amounts on the bill without proper explanation. 50 £ leaving charge. I f u got no service like us for months u still have to pay. Never ever Poptelecom. Dont get excited with the price because in the end u will pay more than BT. Read proper reviews on trustpilot and go somewhere else... Save Your money and nerves