I got charged for membership without pre-warning when I thought I had to cancel my membership.
I asked them kindly for a refund and they found all types of excuses to avoid talking about the issue via email, saying that they would communicate using different methods.
After a couple of email exchanges with them they stop answering although I had continued writing to them to ask for an explanation, they are totally bad people and someone should report them.
They are awful scam people and i will file a legal action against them