Faye P.

I ordered etickets TWICE, the first order was cancelled unbeknowst to me, and it took 4 hours! I missed 2 movies. I called them 3 times. The 3rd "representative" basically refused to let me talk to a supervisor saying the supervisor can't process my order any faster. After 20 minutes on hold, it turned out the supervisor could get my etickets in 15 minutes. Surprise, surprise! By then it had been 4 hours later so i just wanted a refund. I complained about the lack of information provided by the 3 other reps ans how much time i wasted in waiting for these tickets and what an inconvinience it was. All the supervisor said and did was "i'm sorry you feel that way." that was sunday. Today is tuesday. I have 2 charges for $39.99 that i am still waiting for. WORST. CUSTOMER. SERVICE. EVER!