Fallon G.

A young coworker recently lost his grandfather, and we decided to send him and his younger siblings a gift. After looking around, we chose Shari's Berries. It was all downhill from there.

Our 63 dollar order came to a total of $101.67 after "fees" were added. Almost $40 to deliver some strawberries and chocolates? Talk about steep!

Then, their website changed the delivery address between confirmation and payment without giving me an option to override their erroneous "correction". I immediately emailed to have the address changed back to what I had put in (which was the correct address in the first place, mind you), and was informed by James that there was a problem with my order and my card would not be charged. Funny, considering my card had already been charged for the order and I'd received the confirmation email.

When I replied to that email to advise them that, contrary to their claims, my bank had, indeed, already been charged, I received no response.

After waiting a full 24 hours for them to respond, I gave up and got on the phone with them to get the address fixed. I was then told that they could not correct their mistake without authorizing my card for the full amount a second time. I explained, again, that they had already charged my card the full amount, and was told that I HAD to authorize a second payment in order to get the address corrected, and that they would then send me a refund for the second charge in 7 to 10 business days.

No, absolutely not. The customer service agent I spoke with acted like I was an idiot for refusing to allow them to charge my card a second time.

I cancelled the order and took my business elsewhere. If you can't correct your mistake without charging the customer twice, you shouldn't change the address provided in the first place. I will never use Shari's Berries again.