Faiza S.

Reading through these reviews, I see that many people have had the exact same experience as me, so this is not an overreaction. I have never in my life written a review for any company before, let alone a bad one but here I am. I ordered two dresses for my sister's baby shower this weekend, for which I have to get on a flight tonight. I opted for the 2 day shipping, its been over a week and yesterday was the no later than date that it was supposed to have arrived. I've contacted customer care multiple times, they are absolutely useless, don't help you in any way. I specifically had to ask them to contact the carrier and find out what is going on with my order. One representative told me all she can do is give me a discount on my next order, like I'll ever buy anything from you guys again! All they do to "help" is tell you you just have to be patient now. Wtf? I spent 200$ and now the order is absolutely useless to me, I bought it for a specific occasion. If its not going to be delivered by the no later than date, then what the hell is the point. I've never had this experience with any other company. Absolutely unacceptable.