Fab L.

I purchased 2 pairs of Timberland 6" wheat boots. One in a toddler size 8 and another in a toddler size 11. The size 11 pair look brand new. The size 8 on the other hand were definitely worn. They were laced loosely in a bow. Brand new Timberlands are laced tightly. The worst part is that one boot has candy stuck to the bottom. How could a return like this even be accepted by Footaction and then be sent out to customers? I called customer service and was on hold for almost an hour before speaking to someone. No apologies. I was told I would be emailed a return label and that was that.