Fabian B.

I have ordered two T-shirts and a mug from the Classical Numismatics online shop which were printed on demand by teespring. Unfortunately, even though I ordered both T-shirts in a size M, they varied in size and overall were a bad fit for me. For some reason the distance from shoulder to shoulder was less than the measurement from underarm to underarm which they provide online.
Additionally, one of the T-shirts didn't even remotely resemble the colour it was depicted as online. The mug arrived later (I had to pay 13€ for shipping as they apparently were not able to ship the whole order in one box...) and the print quality was not good at all, especially when it comes to finer lines and lettering.
Of course I contacted customer support and was required to provide photos of my products as evidence, however in their answer it was merely stated that the correct colour had been delivered and that a variety of brands is used to ensure availability. I think this was supposed to somehow explain the differences in size and colour. Even though I remained friendly throughout the entire conversation, I was denied a replacement or a refund. Not even for a single item.
I feel like other potential costumers should really think it through before placing an order. If you order the wrong size (and measurements on the website weren't entirely accurate in my case) or aren't happy with the colour or print quality, there is a good chance you will not see your money back - and prices are pretty steep as is in my opinion. I paid over 100€ for some T-shirts I cannot wear and a mug I don't really enjoy looking at...

EDIT:
After teesprings reaction to my review, I reached out to them once again. They offered to refund or replace the items I was not satisfied with and said that I could even keep the original order. This is the customer experience I had originally hoped for and I am happy that everything is finally resolved. The only drop of bitterness remaining is that it took several emails and this review to get to this point...