E z.

My husband booked a flight and also purchased a travel insurance at the time of my booking.
It turned out that a travel insurance has never been issued. He was learned that on my flight day because he wasn't able to fly due to medical reasons.
Agent said that they will try to get a refund from an airline provided my Medical certificate is valid. The refund will be issued within 10-12 weeks.
He got a call and an email after 2 days from the same agent asking for $108 as the airline requires a processing fee to issue a refund. After a few hours the amount increased to $ 248 as according to agent the initial offer from the airline has expired and no longer valid.
I wanted to speak to a supervisor but he was not available on that day ans never after
When I contacted the airline it turned out that the medical certificate has never been submitted to them and of course no one on their side was aware of the processing fee.
To me this situation looks like a scam or a fraud.