Absolute waste of time, wish I had read the other reviews before choosing Mazuma to resell my phone. Scam. They clearly don't honour the original prices they quote, claiming damage on the phone that doesn't exist, and I'm obviously not the only person they do this too. On calling to query these mysterious "more than 5 scratches" on the phone, I was told there is no way to appeal their decision. A mistake to pick them when there are so many alternative companies to choose, won't make that mistake again.