I have been a member for several years and I recently tried to redeem my points and kept getting an error message. I emailed customer service and received an email saying that my account is suspended for suspicious activity. I have over $200 in points that is no longer available. After reading other reviews it seems like I'm not the only one this has happened to. I am so upset. Wasted all that time filing out those surveys and now I can't redeem my points because my account is suspended. Some BS! If anyone has an account with them I suggest you cash out your points now!