Evelyn Z.

Hi Evelyn,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We are so sorry the wallet came in a lesser condition than what was described on the listing. We know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here https://www.tradesy.com/returns/.

Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!