Evelyn B.

I purchased a LiftMaster gate opener from GateCrafters. Their website states that they have excellent customer service and this is an opener that can be installed as DIY. The instructions are not very detailed. I had to call several times for help. Many times they would hang up or I would get disconnected. The people when you do get in touch with them are very unprofessional. The gate opener works great, however the solar charged batteries would only work for 4 days before dying. I live in Florida with 8+ hours of full sun a day, there should be no issue with the solar keeping the batteries charged. Initially I was told that the 2- 7 aH batteries that come with the unit are not large enough. When you spend $2K on a gate opener, I would hope the batteries provided would be sufficient. I was told to order a larger battery from Amazon, so I did. The larger battery worked for a month and then died. I called GC back again for support and they could not give me a reason. When I asked if it could be the board they told me possibly and that I could call LiftMaster, but they probably would not talk to be because I am not a professional installer. So basically I now have to spend more money to have a professional gate person fix my brand new gate opener. Do yourself a big favor and do not purchase from these idiots.