I bought 4 tickets to Las Vegas, at the last minute I got sick with flu, and hypertension, so I decided not to go. I paid for travel insurance and I did not get any penny back! I toll them if I can postpone it to go Vegas in a month or until I feel better, but they said was better to buy new tickets, because was going to cost me more. You have to paid for seat, you have paid for pre-check tickets everything there have a cost! Used to be my favorite website to buy tickets. Until I had lost my money, paying for insurance. And not getting any help at All.