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1 Review by Eugene

Realtor.com

Realtor.com

5/20/18

In case you are thinking of using Chestatee Real Estate-Chestatee Property Management (CRE-CPM) of Dahlonega, GA -- associated with realtor.com -- to attempt to rent or sell your home or other real property, take heed and consider our experience before signing up with them. We signed up for rental of our former Dahlonega home early in 2017, after losing several months due to one of their agents having an accident of which we were never informed until those vital months were lost. We never got the full monthly rental amount we were told to expect, which seemed to be used to lure our business -- and then dropped. CRE-CPM pressed us to rent to college students and others whom we felt would be undependable as to paying rent properly and caring for our house. Finally, they found a father-son team to whom we agreed to rent; but when the father died suddenly, CRE-CPM absolutely refused to re-write the lease to include only the son, which was likely an invalid lease causing our tenant to believe he could just stop paying rent -- which is just what he did, costing us thousands of dollars while he remained in our house. Meanwhile, their monthly rental statements were often in error.

Then, our CRE-CPM rental agent told us to evict him -- but she also told our tenant he was being evicted, which we had never authorized her to do, causing him to send us nasty emails claiming to justify his non-payment of rent. Then, our rental agent told us to cancel the eviction, which we did after paying for it -- but the damage was done. Our tenant stopped paying any rent at all, and CRE-CPM'S feeble efforts to collect it helped lead to his damaging our home and its contents (we had rented it furnished.) Meanwhile, CRE-CPM broke our property management agreement by doing a repair at double the allowed cost for unapproved repairs -- while not bothering to check if the former work was under warranty. Our original CRE-CPM rental agent was removed by the firm's owner around then.

After our tenant left, apparently taking some of our items, the owner of CRE-CPM claimed he had supervised the tenant's move -- but it turned out he had not even noted items which were missing or damaged, per our complete set of photos of our home prior to tenancy, photos in CRE-CPM's possession. Finally, when we asked that same owner to honor the balance of our property management agreement by re-renting the house, as he promised to do: no serious effort was ever made, not even a FOR RENT sign at the property, and no showings or advertisements or open-houses. When we complained about CRE-CPM's failure to honor the balance of our property management agreement, that same owner immediately got a lawyer who threatened us if we took any legal action. So, we lost thousands more rent dollars due to the firm owner's failure to make a promised serious effort to re-rent our property.

Finally, in desperation, we decided to sell our property, rather than risk another such horrendous rental experience.
{This is merely a summary of our own personal experience with CRE-CPM; make your own decision, but do beware!}

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