Ethel S.’s Reviews of StickerTitans & more

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10/7/20

When I emailed them my logo they told me the pixels were too low. I needed to hire a professional. I'm a new business just getting off the ground and I couldn't afford one. They were very rude in the email and not helpful at all. I didn't realize it was so easy to enlarge and get a better pixel until I went with Best of Signs, they walked me through the process and in one day my order was finalized and on its way! Very nice people. There was no need for them to be so impersonal. Hire a professional was the easy fix. Guess they didn't care if they made a sale or not.

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James L. – StickerTitans Rep Over a year old

I'm very sorry you felt this way Ethel.

I did want to clear up one thing. You'll find that the sign you got from Best of Signs will be blurry, as your file was blurry. Other companies (like Best of Signs) do not take the time to tell customers that files are blurry. We do.

I'm sorry that you didn't like to hear that your image was going to be blurry, but we take great pride in producing very high quality signage. This wasn't possible with the image you provided.

Furthermore, Best of Signs does not provide the same item that you were inquiring with us. We sell VINYL LETTERING, in which each and every letter is CUT (not printed). Because of this, we cannot just increase the resolution like you did and print a blurry photo... because we're not printing anything. We need to convert your image as a vector file to tell the software where to CUT.

I guess the only choices we had was either have you unsatisfied with us telling you your artwork was low in resolution, or say nothing... take your money... and then have you unsatisfied with how poorly the result came out.

I do apologize that our efforts to ask you to get a higher resolution file had offended you.