E T.

In November of 2016 I purchased 2 Wifi hotspots, Mifi® 500 4G LTE by Novatel Wireless from the company FreedomPop.

I also purchased their Premium 4G plan for both devices as well.

For several months I had exceptional service, that worked fairly well in most environments until July/August of 2017. The service deteriorated to 3G to only displaying 1 out of 4 signal bars. Rendering the device to not be able to surf the web or even download files due to extremely poor speed.

As of December 8th of 2017 I filed a complaint with my dissatisfaction of the service via email. I had previously called their company several times with absolutely no answer. Even going as far as to make a visit to their office in West Los Angeles during normal business hours on a Tuesday at 3 pm with no one even being there at the premises.

As of December 11, a representative, Christian P, finally responded:

"It is our understanding that you are unable to get support and that your device only shows 1 Bar of signal. I'm sorry to know this situation but I'll be glad to help you out."

Furthermore giving me the same number I called several times with no answer.

Another attempt to contact them was made December 26th in which I spent exactly 30 minutes on the line with absolutely no answer.

I was finally able to reach them December 27th, being told that one of the devices was suspended due to them not being able to bill the account, however the bill was already paid for December and not due until January. I had placed a temporary block on the account due to lack of communication on their end.

I have tried to withdraw my credit-card information as well as my wife's, however the system has kept all the information. They claim to be no contract, no commitment & able to cancel anytime, but have been nothing but fraudulent the entire duration of this episode.