Esther L.

Back in October, 2020 I called NASM to let them know that I would be unable to make that month's payment because of a financial hardship. In November, 2020 I called again to ask if I could continue to put my account on hold as a result of a reduction in work hours and pay due to COVID. The woman I spoke with said that they would be able to do this through January. Today, I called to let them know that my situation had not changed, and have now been furloughed indefinitely with no pay, and need a refund of the January 26,2021 charge. Currently, I have no source of income and do not qualify for unemployment benefits. I explained my situation kindly to the gentleman I spoke with on the phone today. They told me there is nothing they could do. I asked to speak to someone who could, and they said that person is not available for days. This is unacceptable - especially during the current pandemic. As a Customer Success Manager professionally, me and my team have gone above and beyond to extend customer subscriptions at no cost and provide refunds without difficulty. Therefore, a business who truly cares about their customers should do the same. As a result, I CANNOT recommend NASM to anyone looking for CPT or Nutrition training.