Esther F.

I placed an order to rent some appliances from City Furnish. The company makes you pay first and then takes your information and provides further details. After making the payment they asked me for a number of document. I tried contacting customer care to understand what was required for 4 days but I could never get through and none of my call back requests were completed. It has been 6 days since I placed the order and a day since I cancelled the order but the company has still not refunded my money saying they want to know the reason I cancelled. They can email to ask the reason I cancelled but not to respond to my refund request. This is just a seriously unprofessional company.