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Im Very unhappy with this company. I ordered the hair on 25 may. I knew that i had to wait 15 days extra because of the color i choose. So first the seller mailed me that it Will be done on 20 of june. I thought that almost takes 30 days instead of 15, but i waited patiently. Then i heared nothing so i went asking when the hair wil be shipped. The seller told me to wait a week. I waited now 27 june still not ready. I have to wait another week now 2day (6 weeks later) the seller mailed me its done but instead of 22 inch (which i ordered the hair is processed in 21 inch of this is a probleem to me) after waiting so long and hear stuff like this i made the disccision to be done with wowafrican what a terrible factory is this.
Esther A.'s review of WowAfrican earned 5 Very Helpful votes
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I am writing to formally complain and warn other consumers about the subpar quality and deceptive...
I originally submitted a review to their site, but they haven't approved/posted it and it's been...
Hi Esther, so sorry for the inconvenience to you. Due to the material shortage, so sorry for that there is a delay with your order. Before shipping, we double check the hair length. The hair length is 21in to 22in. There are lots of hair are reached to 22in. But it doesn't meet our shipping requirements. So we contact you by email and confirm to refund the extra price difference to you. It is our fault that we didn't process the order with your requirements. Really sorry for the inconvenience and confusion to you. We will improve our customer service and quality in the future. Hope you understand that.