The customer service hasn't been an issue. My issue was an ordered I placed today. They got my subway order wrong. I ordered 1 foot long and 4 kids combos. They delivered 2 footlongs 1 of which was cut into 4 equal pieces. I got no sides or drinks for my kids and was still charged full price. I paid $36 for 2 footlong subs. I contacted customer support and they refunded me $4.19 for the inconvenience.