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Esk M.

Contributor Level

Total Points
91

1 Review by Esk

  • Indeed

9/13/17
• Updated review

Throughout my entire career using various online job-hunting outlets, I have never had so many phantom candidates, including - invalid or disconnected phone numbers, no one ever answers the phone, no email responses, many no shows, many literally few minutes before interviewing got another job offers.

I posted two different ones, one with higher skills set, an instructor, while another one is office clerk.

Take the office clerk, I did get "many" candidates. Not many actually have met minimum qualification. Some even lived almost an hour away. So, only a small handful are worth to contact. However, I can accept that as a norm for general office clerk position. What I find it hard to accept is the "phantom" ones, i. E. I called. Phone number is no longer in service, not just gave ringing. And, what is even more interesting is that they all have only email address with indeed.com as the domains, no alternative emails. What a coincidence. Some did not even reply to my email.

Now, let's go further. We contacted about 5 to 7 and setup 3 interviews as they were the only ones responded. But then, at the end, NONE showed up. One called just right before the interview to tell us she just got a job offer. Interesting.

Another one. A robotics instructor role. I have terminated the robotics instructor one a couple of weeks back. I paid $350/monthly as it advised that i would get 55+ candidates. Well, I understand no one can guarantee that. However, if they advertise a much higher fee for N candidates, it is indeed.com duty to have done at least some researches, or some work to search resumes, contact, etc. to find a number of candidate to match up. Honestly, I do not expect close to 55, but I got only 1! That's is totally unacceptable. Ok. I canceled. indeed.com sales personnel extended it for another 30 days for free. So, there should not be any charges. (I still need to go to my Amex to check. Thank goodness that Amex has a good dispute departement if I need to come down to a dispute.) Ok. While I do not hold faith there will be any changes, since it was free, I said ok.

Well, the only thing I expect is simply some true honest work from indeed.com to show me they what should justify the $350 vs just not paying anything.

Well, on the very day when they extended the offer, I got one candidate. Humm... I then eagerly looked at the resume. Again, the phone number is no longer in service. I emailed. Well, no response either. Well. I had enough of these.

Well, that is it. Above is simple fact about my one last experience with indeed.com; and I do feel obligated to share this with readers. I had same experience about 1 year ago. I thought I would do it this year again and thought it might change. Well, I think I have to say to myself. "you fool me once, shame on you", "fool me twice, shame on me." O well. Shame on me.

Decided to stop posting...
12/16/15
• Previous review

1st review back in 2015: A positive one, 4 stars: Title of Review: "common job good result": I just posted a office clerk job. Good number of people applies. This is very different result from the instructor job that I have posted. I guess it is probably the fact that office clerk job does not much requirement. The job said "you must be detailed oriented", but no where in the resume or coverletter even mention anything being detailed oriented. One can never stop people sending our resume when they do not meet requirement. It is not the site's fault, it is the candidate's.

I would like to see a site which offers "checkable" filter fields, ie. Say employer has 5 "checked - MUST" fields as the MUST criteria. If the candidates did not check these fields, they will not be able to submit a resume thru the indeed.com. Just a suggestion to indeed.com or any other employment sites.
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Ever since then, the customer service was very responsive. They even called my office directly to provide help.

Therefore, I continued.
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Last experience has been nothing but extremely bad.

Back in Sept, I posted office clerical job. I got overwhelming number of applicants. Well, good sign, right? I then filtered out to 7 of them. My assistant called each one of them and set up an interview, 6 of them never showed up, no phone call back either. When we emailed them, almost all said they got an offer "right before" the interview. The same answer! What's the chance of this!? Throughout my over 30 years of working in industries, I have NEVER had such experience. 1 or 2, maybe. 5 of these had the same answer!

When I posted response to the customer support, the customer service again called my office directly to offer some somewhere like $200 sponsorship to job posting.

Uhmm... I am not sure if I want to do this. Now, 1st of all, I cannot "definitively" blame on the Indeed, as I did not go into investigating it. I guess I could have checked whether the phone number is a google generated number to start out. I don't have time to do this. Because of that, I'll drop the # of stars to 3 instead of 1.
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My suggestion to the indeed.com, if it is truly an honest entity, it should add in ethical/professional clauses to the job seekers to minimize this from happening. Until then, I am not posting another job at indeed.com. Also, I think this site would work only if you are paid sponsors.

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Indeed-Support S. – Indeed Rep

Hi Esk, sorry for the negative experience with Indeed. We've reached out to you by phone to discuss what we can do to help. Please feel free to reach back out to us to discuss this further. Thank you.

Esk Has Earned 11 Votes

Esk M.'s review of Indeed earned 11 Very Helpful votes

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