Erv U.

We went to the Charcoal Grill in Grafton, WI yesterday for the first time/ Entered at 12 noon. The "hostess" was multi-tasking and we stood and waited at least 10 minutes before she paid any attention to us. She finally said "buffet or menu". Wasn't aware that they had a buffet, so we said we wanted ti see what was on it. The menu listed the offerings without any price. It looked reasonable. We waited another 10 minutes before a server came and we told her that we would try the buffet. We went to the buffet and many of the pans were empty. We took some of what was there. Went back to the buffet for omelet to be prepared and pans were still empty. The person making the omelets was also multi-tasking, making one omelet at a time, pizzas stacking dishes at the other end of the table, etc. Waited another 15 minutes to get an owlet and it was burned because the cook wasn't paying attention to it. Some pans still empty. Lots of help, but it wasn't clear who was doing what. Asked about replenishing pans several times to no avail. Server brought our check and finally came and took it with a credit card. Waited another 10 minutes while she left our payment folder at the cash register and did some other things. All this for $15. When we left we saw a white board in the outside entrance about the buffet and it originally said available until 2pm - that had been crossed of and replaced the 2 with a 1 pm. They should rename if "Multitasking Grill" Never again!

I have had a number of issues with My Heritage and after trying to contact Customer Service several times, I finally wrote a letter to the CEO in Lehi, Utah. Several days later I received a call from someone in the corporate structure who told me the technical support team was in Israel and they observe the sabbath and would call me Monday, February 26th. NOT A WORD OR A CALL! Terribly disappointed.