Ernest W.

It's Christmas time. Placed order for 3 items. Never received confirmation email. Checked online account to ensure I ordered what I though I ordered, since I did not receive an confirmation email. To my surprise, my Vermont Country Store account showed me being charged for Shipping Only, No Merchandise was listed. Contacted Customer Service via Online Chat. Provided my Order No,, I informed them that I had not received an confirmation order email. I informed them that my online account only showed Shipping Charges with no actual merchandise being purchased. At some point during the chat session, I refreshed my browser. My account then showed almost $40.00 more from the original purchase price for the 3 items. Shipping which was Free initially, now it was $24.00, Chat session abruptly ended. So I phoned Customer Service. Spent almost an hour just for an individual to take down my phone number and promise someone would call me right back. No one called me back. In addition to all of this, checked my credit card account. They had charged me the correct amount, the amount I agreed to pay. However my Vermont Country Store account showed me being charged almost $40.00 more. Two more emails to the Vermont Country Store with no response from them. On day 3 I opened another online chat session with them requesting my order be cancelled. I did in fact receive a timely cancellation confirmation. During the holidays I need to get as much confirmation as possible, these are Christmas gifts. Placed and identical order online with Macy's. Confirmation email was received within minutes. Happy Holidays...