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1 Review by Ernest

Bluefly

Bluefly

6/1/17

I've purchased more than $6,000 in shoes in the last 3 years on this site. The products received have always been good and authentic, but returns have become harder and harder to the point I can no longer do business with them. My latest experience included a return which they received May 12, and for which I still had not received a refund by May 30. I tried emailing 3 times, no answer. I tried calling, phone "out of service." Finally after using Facebook threats, someone did reply, and gave me a credit for $100 less than they owed me. My followup email resulted in their saying they would correct that amount. My guess is that Bluefly is now a sale and ship outfit, but they have nobody there for followup, problems, returns, credits, etc. I'f I'm paying $500 for a pair of shoes, I expect more than complete neglect even if I am buying online. Bye Bye Bluefly.

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