- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I've purchased more than $6,000 in shoes in the last 3 years on this site. The products received have always been good and authentic, but returns have become harder and harder to the point I can no longer do business with them. My latest experience included a return which they received May 12, and for which I still had not received a refund by May 30. I tried emailing 3 times, no answer. I tried calling, phone "out of service." Finally after using Facebook threats, someone did reply, and gave me a credit for $100 less than they owed me. My followup email resulted in their saying they would correct that amount. My guess is that Bluefly is now a sale and ship outfit, but they have nobody there for followup, problems, returns, credits, etc. I'f I'm paying $500 for a pair of shoes, I expect more than complete neglect even if I am buying online. Bye Bye Bluefly.
Ernest S.'s review of Bluefly earned 14 Very Helpful votes
Ernest hasn’t received any thanks yous.
Ernest doesn’t have any fans yet.
Ernest isn’t following anybody yet.
Empty.
These guys sell fake stuff they dont have a phone number... They say they accept returns but they...
Hi Ernest,
I am sorry to hear about your recent experience.
I followed up with the customer service representative and found they calculated the return incorrectly. The refund was processed by our credit team who have refunded the full amount.
If there is a anything else we can assist with, please let us know.