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experience at Target is always excellent, but Heaven help you if you ever need assistance
with on order placed online! Target's telephone customer service for online orders
is absolutely pathetic! You will wait on the phone FOREVER to reach a live
voice, only to find out that the live voice cannot speak English well enough to
be understood! That's because they answer in the Philippines (outsourcing is an
insult to workers here in the USA), and to make things even worse, the phone
reps are poorly trained! It took three tries to finally get through to a "specialist"
(the reps pretend there are no supervisors present). On the first two calls the
reps hung up when we asked for a supervisor because we simply could not
understand their broken English. When we did reach the specialist on the third
try, she lied and did not follow through on what she promised to do. All in
all, a total of THREE HOURS was wasted on the phone with Target's phone
customer NON-service! We were forced to go to the store in person for
face-to-face customer service. At the store, a pleasant young man named Kyle
gave us excellent service. Kyle was efficient, courteous, and quickly rectified
the problem. Thank you, Kyle. We were about ready to stop using Target forever
because of the absolutely horrible experience we had with that attempted online
order. Shame on Clarissa, that online specialist who did not follow through on the
promises she made on the phone, and shame on the three individuals on the phone
who preceded her the three who most obviously did not care at all. Our
shipment had to be delivered to the store (instead of to our home address) in
order to get the two $5.00 Target gift cards. Even though we clearly selected our
local store in Pennsylvania, the order wound up being delivered to Minnesota instead! What should have been
an easy fix with the very first person involved on the phone turned into a
painfully long ordeal! But no one on the phone cared enough to fix the problem
correctly - not even that lying "specialist" Clarissa! So, "two
thumbs up," and many kudos to Kyle at the Stroudsburg, PA store for quickly
and properly taking care of us. In fact, it is only because of Kyle's excellent
customer service that we will now continue to shop at Target stores (we have
been long-term customers) - but NEVER, ever will we consider placing an online
order again at target.com.
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