I purchased 2 boxes from cableboxandmodem.com. The boxes were dead on arrival. I obtained a RMA and sent them back Via Fedex for replacement or refund. I spoke to Jay twice and he stated the the boxes were received and send back to the manufacturer, and he stated that somebody will contact me regarding the refund. It has been almost 3 months now, I haven't received any refund. The company does not return calls or emails. It is a real scam. Stay away from cableboxandmodem.com