I am not a WrapMatch employee, but I work right next door their Provo Utah office (that's right, they are not in the Philippines or India lol) Some of the complaints I read here are hilarious. I spoke with one of the owners a few times and I can assure you he is an honest guy. Things may not be perfect with the company. They do outsource overseas, (that's why you sometimes get Philippinos to call you) but it's a US based company and the owner tries everyday to run the business in an ethical and honest manner. Sorry some of you guys had a bad experience, but this company is legit. I just looked them up today online and ran into this site and had to comment. Have a good day.