Erin S.

I ordered a specific item middle of February. Due to the Covid 19 pandemic there was a shortage on different items and I decided to order from Rite-Aid. Funds were taken out. I NEVER received even a confirmation email with the item or order number. A week later I was able to find the item at a store. I tried calling Rite-aid numerous times unable to get anyone on the line. Then I emailed them and asked them to cancel the item and that I've tried numerous times to contact them. Nothing... At some point the funds were put back, but a month later I received an email that my order was FINALLY being processed. I called a day later and got a hold of someone and they explained that the order had already shipped. Nothing I can do, but return it. I understand the circumstances, but the lack of communication as a company is terrible. I bring a consumer will never order anything from this company again.