Erin P.

I ordered a crown brush eyeshadow palette from hautelook back in November as a Christmas gift for my sister. The palette arrived, broken, around the 9th of December. I was extremely upset because the item was completely bubbled wrapped and there was no damage to the box which means the item was packaged broken. I immediately contacted hautelook, and spoke to Amy Piliposian, about the damaged item. I sent her pictures of the item and was told I was eligible to get a refund because hautelook sent me a damaged item. She told me that someone would reach out to me via email within 15-21 days of her sending in my claim. That was in December 10th... it is now January 11th and I have yet to hear anything from anyone from hautelook. I am very unsatisfied with the hautelook and their customer service. This issue should have been resolved in a timely manner as it should not take this long to not only refund a customer the money they paid for an item that was shipped to them broken but to be in contact with the customer so that they know the company cares about their consumers. I have sent another emails to Amy explaining my frustration and I am waiting for a response. Hopefully this time we can resolve the issue in a timely and more professional manner.