Reiko R.

Nothing but terrible experiences with Airbnb and their "services." To say the least this company has poor customer service and does not take any responsibility for any mishaps that occur at their venues. They don't care about their customers whatsoever or the fact that the places they post on their site could be a scam. They don't check out any of the venues they post on their site to see if they are legit and meet their standards. I recently stayed in an Airbnb that was evicted and then got thrown out of because I was told I was trespassing and staying there illegally after booking and paying for the place a month in advance. Customer service didn't take any responsibility for the fact that this place was a bogus rental on their site and even went so far as to say that that wasn't their fault or their problem. I was on the phone with them for over 2 hours and transferred to 5 different people trying to get my refund while also attempting to figure out another place to stay since I was now homeless for the night (which they also didn't give a sh** about). Makes me wonder how many other places they post up online that aren't safe to stay at either or if they even care. Never staying at another Airbnb and I wouldn't be surprised is they find a lawsuit coming their way soon.