Our insurance provider selected YAZD to handle our AC issue. In the beginning of July, we asked them to come out and take a look because it kept cutting off randomly. We had to call them out four times and each time they said they did not know the cause and could not diagnose it - the last time we asked them to come out was in the middle of August. We also had to request that they send us the invoice after each visit because days afterward, we were still without one; we are still waiting on the invoice from August's service call in fact. We had to predict when it would stop working so we could call them out each time, just to prove that we were, in fact, still having issues. Three out of the four times they came out, our AC unit was completely shut off and not working - it certainly was not working during their last service call in August when they "guessed" it was due to a faulty electric panel box and suggested that we replace the breakers, which we did, and the unit is still not working. Considering the length of time we went without air conditioning, we had to purchase standing fans to make the house somewhat cooler; again, more money out of our own pocket.
After the fourth visit, we knew this company would be of no help and every time I requested to speak with a manager/owner, I was told by reception that he/she was unavailable but that the message would be delivered. Still waiting on that phone call. The last call I made to them, I told the receptionist we wanted to go with another company through our insurance provider and she agreed. She said she would call our home warranty company and let them know that we needed a different company to come out and that the insurance provider would call me with info shortly. After a few days of not receiving a call from them, I reached out and they informed me that YAZD had called but had told them THERE WAS NO ISSUE WITH OUR UNIT. I said this information was incorrect so our home insurance rep put me on a hold while he researched YAZD's documents they sent and when he returned to the call, he said that YAZD's reports were not adding up and something looked fishy. He then gave me options for companies that are at the top of their internal ranking system; YAZD is not at the top for obvious reasons and I gave him the suggestion for them to discontinue offering their services.
My advice - this company knows how to bilk home owner's insurance companies; the first time I called our insurance provider after YAZD's initial visit to "reopen the case" since our unit still wasn't working, the rep told me they had not received any paperwork from them - that was weeks after their service visit. If your insurance provider mentions sending out this company, immediately ask for a different company. Especially if you are pregnant, you have young children, or are elderly; summers in Virginia are rough and I knew after all of this, I did not want someone else to experience the same service. Shame on your company for your dishonesty and selfishness.
Also, YAZD, since your business license was revoked in 2016, visible thanks to public records, I'm curious - have you applied for a new one? It doesn't seem as if this is the case.
*Update from 10/6- Our home warranty company sent out another company, much more highly rated, to look at our unit in the beginning of September. The technician took his time examining all facets of our indoor and outdoor units and replaced weathered wiring that had been overlooked by YAZD. Our unit has been working ever since.