Erin H.

We purchased a sectional in Jan 22. Needed a repair June 23. Parts ordered July 23. Never heard back from the company. In Dec 23 I called for another update and they Indicated the parts not available so we have to get a reselect. It has to be of same value or more (we pay difference), plus we have to pay delivery again and taxes and any new extended warranty.
This is how they get you. They won't refund your extended warranty, you can't buy a less expensive sofa. So buying the extended warranty on a defective sofa means we will have to spend yet another $1000 to get a sofa that lasts more than 18 months.
I requested a call back from the manager yesterday- never got one.
Please don't purchase from them- shop local and not a franchise brand in it only for the money.
All I asked was to get the extended warranty refunded. I refuse to go spend another cent with them.
They are an example of heartless big corp out to crush the small businesses.