ERIN H.

Buyer beware: I have 3 bad reviews from when I was new and I've been trying to make them go down on the list to bring my rating up with more 5 star reviews. Yesterday morning I had 15 reviews rating me at 4.7 stars (should be 5 stars with 15 reviews). Yesterday I also had trouble getting off a lead zip code waiting list. I was transferred more than 3 times and on hold forever. No dept is accountable for anything; they just transfer the call. I was irritated and sent a frank email regarding my experience and my rating went down to 4.5 stars the next day. I've gotten 3 leads under $200,000 in a market with an average sales price of $550,000 in the 3 months I've been "getting" leads. Unfortunately, this program is a huge let down and pretty much a waste of my money. Customer service is either incompetent or is trained to make cancelling anything impossible. I don't get it.