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Previously I had written a rather scathing review when the scheduled technician just cancelled our work order and said we weren't home. I was LIVID. Today, Dan, a different technician, came out and fixed our dishwasher finally! I am SO happy to have a dishwasher again! I wish the last guy could have just done it but I'm grateful to Dan for his work. Really nice guy too, so I couldn't stay mad as he wasn't to blame for the previous tech.
Tip for consumers:
The main inbound call center is in the Philippines and the likely handle outsourced business for MANY companies. I suppose it's understandable that they don't have much information beyond the service ticket details. That said, the woman I spoke to was able to reopen our ticket and get us a service call on the same day.
Products used:
We needed a new motor and pump for the Kenmore Elite dishwasher which we purchased previously at the direction of the first technician.
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